Reference

Understand the Rules Before You Start

Everything that governs your account on uno38 — from how we handle your data to how eligibility is determined — is set out here. Access and participation depend on local law and are only available in regions where permitted.

Account eligibility termsDANA, OVO, GoPay payment conditionsData and privacy rightsJurisdiction-dependent accessContact path for policy questions
uno38 Understand the Rules Before You Start
POLICY CONTACT

Reach Us on Legal or Account Questions

If you have questions about how these terms apply to your account, or you need to request a change to your registered details, our support team handles policy-related queries directly. You can reach us through live chat, email, or our Telegram contact — whichever fits your situation.

Team online

Live Chat

Open the chat widget from your account dashboard. Policy questions are routed to the compliance-aware support team, not general triage.

Email Support

Send your query with your registered account ID to our support address. Email is the right path for formal data requests or written confirmation of terms.

Telegram

Our Telegram contact handles account-level queries including policy clarifications. Link your registered mobile number when you message so we can verify your account quickly.

HOW WE HANDLE DATA

Account Security and Data Practices

We collect only what we need to run your account — registration details, payment references, and activity logs. We do not sell your data to third parties. Here is how we manage the key areas that affect your account directly.

Data Retention Transaction records and account logs are kept for as long as operationally required. You can request a summary of what we hold via email with your account ID attached.
Cookie Use We use session cookies to keep your account active across pages and to remember your preferred payment method — DANA, OVO, or GoPay — so you do not re-enter it every visit.
Account Security Login uses OTP verification tied to your registered mobile number. If you suspect unauthorized access, contact support immediately through live chat so we can freeze the account.
Requesting Changes To update your registered name, email, or linked wallet, submit a request through email support with a clear note of what needs changing and your account ID for verification.

Common Questions About Our Terms

These are the questions we see most often about how our terms and policies apply to real account situations in Indonesia.

Account access depends on where you are and what local law permits. We only accept registrations from regions where access is legally allowed. If your region is not eligible, registration will not complete.

We collect your name, mobile number, email address, and the payment method you register — such as DANA, OVO, or GoPay. We use this to verify your identity and process transactions on your account.

Yes. Send a request to our email support address with your registered account ID. We will confirm what data we hold and provide a summary within a reasonable timeframe.

Accounts found breaching terms — such as sharing login credentials or using unregistered payment sources — may be suspended while we review the situation. We will contact you at your registered email if this happens.

Material updates are sent to the contact method on file for your account — usually your registered email or mobile number. Continuing to use your account after notification means you accept the updated terms.

Yes. All payment activity through DANA, OVO, and GoPay on your account is subject to our standard payment conditions. Transfers are credited only after our system verifies them, not at the moment you send.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.