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Terms and Conditions That Govern Your uno38 Account

These terms set out the rules between you and uno38 when you open an account, make deposits through DANA, OVO, or GoPay, and use any part of the platform.

Account eligibility applies where local law allowsDANA, OVO, GoPay deposits coveredTerms apply across all devicesChanges notified before they take effectContact support to raise any dispute

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HOW WE HANDLE THIS

How uno38 Manages Policy, Data and Account Security

Your account data is held securely and accessed only for the purposes outlined in these terms — transaction processing, identity verification, and support resolution. We do not share your wallet details with third parties outside of what is required for payment processing through DANA, OVO, or GoPay. If you want to request a change to your account data or raise a compliance concern, contact our support team directly.

Data Retention We keep your account and transaction records for as long as required by applicable regulations. You may request a summary of what we hold by contacting support with your account details.

Wallet Verification Before any withdrawal to DANA, OVO, or GoPay is processed, we verify that the registered wallet matches your account name. This step protects your balance from misdirected transfers.

Account Security Your login is protected by OTP verification tied to your registered mobile number. If you lose access to your number, contact support immediately to initiate an account recovery process.

Policy Change Notice When these terms are updated, we notify you through your account dashboard before the change takes effect. You can also request the current version of these terms from our support team at any time.

What These Terms Cover and How They Apply

uno38 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on uno38, you confirm that you have read and agreed to these terms in full. The terms govern every action taken through your account — deposits made via DANA, OVO, or GoPay; withdrawals to your registered e-wallet; bets placed on any sports

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market or game session; and any interaction with our support team. You must hold only one account. Duplicate accounts may be suspended and any associated balance reviewed. We reserve the right to request verification of your wallet identity before processing any withdrawal — this means the
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name on your DANA, OVO, or GoPay account must match the name on your uno38 account. If you notice any error in a transaction, you must report it through live chat or our support line within the session window. We may update these terms when platform
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or legal conditions change. When that happens, we will notify you before the new version takes effect. Continued use of your account after notification means you accept the updated terms. These terms are governed by applicable law in the regions where uno38 operates, and access depends
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entirely on whether local law permits participation where you are located.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About These Terms

Live Chat Open the chat widget inside your account dashboard to raise a terms query directly. Our team handles account, wallet, and policy questions through this channel.

Email Support Send a written query to our support address for anything that needs a documented response — useful when a terms dispute involves your DANA or OVO transaction history.

Help Centre Our help section answers common questions about account rules, wallet eligibility, and withdrawal conditions. Check there first before raising a formal support ticket.

Questions About Your Rights Under These Terms

Here are the questions we hear most often about how these terms work in practice — covering your account rights, wallet use, dispute steps, and what happens if terms change.

Yes. These terms cover your account across all access points — mobile browser, desktop, or any app version — from the moment you log in on any device.

Withdrawals will be held pending verification. Contact support through live chat and provide your account ID so the team can review and resolve the mismatch before funds are released.

No. Each person is allowed one account only. If a duplicate is detected, both accounts may be suspended and balances reviewed in line with these terms.

We post a notification inside your account dashboard before any update takes effect. Using your account after that notice means you accept the revised terms.

Report any error through live chat within the same session where possible. For GoPay or OVO transfer issues, include the transaction reference so our team can trace it quickly.

We hold your registration details, wallet records, and transaction history. Contact support with your account ID to request a summary of what is stored under your profile.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your uno38 Account

How uno38 Manages Policy, Data and Account Security

Contact Us About These Terms

Questions About Your Rights Under These Terms

01 Do these terms apply whether I use mobile or desktop?

02 What happens if my DANA or OVO name does not match my account name?

03 Can I hold more than one account on uno38?

04 How will I know if the terms have changed?

05 How do I raise a dispute about a transaction covered by these terms?

06 What data does uno38 hold on my account, and can I request it?

Terms & Conditions

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